Breaking Update
Bank of Israel Survey Shows Customer Satisfaction Stable, Perceived Fairness Declines
Bank of Israel survey shows customer satisfaction stable at 56%, but perceived fairness declines to 58% amid high fees and interest rates for Israeli banking.
Jerusalem, 11 February, 2026 (TPS-IL) — A Bank of Israel survey of public satisfaction with the banking sector found that while 56% of customers would recommend their bank, perceived fairness declined from 61% to 58%.
The Bank of Israel’s 2025 household customer satisfaction survey found that 91% primarily use digital and phone services, with only four percent relying mainly on physical branches. Satisfaction with digital banking remained high at approximately 90%, branch satisfaction increased to 82%, and phone service satisfaction held at 75%.
Of the 4,000 Israeli banking customers surveyed, high fees and interest rates were cited as main fairness concerns. Smaller banks outperformed larger institutions in customer satisfaction metrics.
