Since the start of the war, the Ministry of Health’s mental health system has been working to provide tailored support for all populations in the country. Like the rest of the health system, it has adjusted its operations to the emergency situation based on three principles: immediate operational readiness – including a full emergency routine; national continuity of services; and preparedness for any scenario. As part of this effort, support services are available to the public, including health maintenance organization (HMO) support lines and the National Resilience Center, which operate 24/7.
Now, the Ministry of Health, in partnership with the ERAN and SAHAR nonprofits, is launching an additional mental health support service for security and emergency personnel (first responders) and their families. The initiative provides anonymous and accessible emotional support 24/7, tailored to the unique challenges faced by security and emergency personnel and their families. Its goal is to strengthen personal resilience and help prevent risk situations, including suicide.
During this period of high operational intensity and prolonged exposure to extreme events, security and emergency personnel are on the front lines. Professional research shows that many avoid seeking help within their organizations due to concerns about their professional image or career advancement. These barriers can lead to burnout and, in severe cases, suicidal behavior.
The new service will be staffed by volunteers who received specialized training to understand the security environment and the common dilemmas faced by those who serve. The service is fully anonymous and confidential and is also open to family members, recognizing that family resilience directly affects the well-being and performance of those who serve.